Privacy Policy
We take your privacy seriously. Learn how Hero Padel Academy collects, uses, and protects your personal data across our website and mobile application.
Last Updated: April 2026
1. Introduction
Hero Padel Academy ("we," "us," "our," or "Company") operates the Hero Padel Academy website and mobile application ("Service"). This Privacy Policy explains our information practices for both the website and mobile app, including what data we collect, how we use it, and your rights regarding your information. This policy applies to all coaches, players, users, and visitors of our Service. By accessing or using Hero Padel Academy, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use our Service. Last Updated: April 2026
2. Information We Collect
2.1 Information You Provide
• Account Registration: Name, email address, phone number, date of birth, gender, emergency contact information • Profile Information: Photo, coaching background, player skill level, fitness goals • Attendance & Scheduling: Check-in/check-out times, attendance status, notes, session preferences • Payment Information: Credit/debit card details (processed securely through Stripe), invoicing data, billing address • Communication: Messages, feedback, support inquiries, survey responses • Application Submissions: Information provided through job applications or partnership inquiries
2.2 Information Collected Automatically
• Location Data: GPS coordinates when using the mobile app for check-in (only when app is active) • Device Information: Device type, OS version, app version, unique device identifiers • Usage Data: Features accessed, time spent on app, interactions with content • Analytics: Page views, button clicks, session duration, error logs • Cookies & Tracking: Session cookies, authentication tokens, preference settings • IP Address & Browser: For security monitoring and fraud prevention
2.3 Third-Party Information
We may receive information from third parties including: • Social media platforms if you choose to sign up via social login • Payment processors for transaction verification • Communication services for SMS notifications • Analytics partners for usage data
3. How We Use Your Information
3.1 Primary Uses
• Account Management: Creating and maintaining your account, verifying identity • Service Delivery: Scheduling sessions, recording attendance, processing payments, generating invoices • Communication: Sending updates about sessions, payment confirmations, support responses • Salary & Compensation: Calculating coach salaries based on attendance and performance metrics • Notifications: Reminders for scheduled sessions, payment due dates, promotional offers
3.2 Analytics & Improvement
• Analyzing usage patterns to improve app functionality and user experience • Monitoring system performance and identifying technical issues • Conducting research on player preferences and training effectiveness • Creating anonymized reports and statistics
3.3 Safety & Compliance
• Preventing fraud, abuse, and unauthorized access • Complying with legal obligations and court orders • Enforcing our Terms of Service and other agreements • Protecting the rights, property, and safety of Hero Padel Academy, users, and the public
3.4 Marketing & Promotions
• Sending promotional emails and in-app notifications (with your consent) • Personalizing offers based on your preferences and activity • Conducting surveys and collecting feedback • Creating marketing analytics reports (anonymized data only)
4. Mobile App Specific Permissions
4.1 GPS & Location Services
The mobile app requests location permission to: • Record your GPS coordinates during check-in for attendance verification • Store the location address where you checked in • Enable location-based check-in restrictions (checking in only at designated branches) You can disable location services in your device settings at any time. If disabled, you may need to manually verify your location during check-in. Location data is only collected when the app is actively in use.
4.2 Camera Permission
If available, camera permission is used to: • Upload profile photos • Capture attendance photos (if required by the academy) Photos are optional and you can decline camera permission without affecting core app functionality.
4.3 Notification Permission
Notification permission enables: • Session reminders and schedule updates • Payment and invoice notifications • Important announcements from the academy • Check-in/check-out confirmations You can manage notification preferences in app settings.
4.4 Contacts Permission
If requested, contacts permission may be used to: • Quickly add emergency contacts • Help you find friends in the academy This permission is entirely optional.
5. Location Data & GPS Tracking
Hero Padel Academy uses GPS location data primarily for attendance verification and operational purposes: • Collection: GPS coordinates are captured when coaches or players manually check in via the mobile app • Purpose: To verify attendance at specific academy branches and maintain accurate records • Storage: Location data is stored securely and linked to your attendance records • Retention: Location data is retained for 12 months then archived for compliance purposes • Access: Only authorized academy staff can view location data for administrative purposes • Background Tracking: The app does NOT track your location in the background. Location is only captured during active check-in • Opt-Out: You can use manual check-in options without providing location data If you have concerns about location tracking, you can: 1. Disable location services in your device settings 2. Contact us to request your location data deletion 3. Request a manual check-in process without GPS requirements
6. Payment & Financial Information
6.1 Payment Processing
Payment information is processed through Stripe, a certified PCI DSS Level 1 payment processor. We do not store complete credit card details on our servers. • Your credit/debit card information is tokenized by Stripe • Only the last 4 digits and card type are stored for reference • All transactions are encrypted and transmitted over secure HTTPS connections
6.2 Invoice & Financial Data
We collect and store: • Invoice records and payment history • Subscription details and pricing information • Refund and dispute documentation • Billing addresses and payment methods This data is used for: • Accounting and tax compliance • Generating financial reports • Resolving payment disputes • Maintaining audit trails
7. How We Share Your Information
7.1 Internal Sharing
Within Hero Padel Academy, information is shared with: • Coaches: Your attendance records, session schedule, and performance metrics • Administrative Staff: For salary calculations, invoicing, and account management • Management: For business analytics and operational decisions Only information necessary for their role is shared on a need-to-know basis.
7.2 Third-Party Service Providers
We share data with trusted service providers who assist us: • Stripe: Payment processing • Neon: Database hosting and security • Vercel Blob: File and document storage • SendGrid or Twilio: Email and SMS communications • Analytics Providers: For usage tracking and insights All service providers are contractually required to: • Protect your data with appropriate security measures • Use data only for the purposes we specify • Not share data with other parties
7.3 Legal Requirements & Safety
We may disclose your information if required by: • Law enforcement or court order • Government agencies or regulatory bodies • Legal proceedings or dispute resolution • Protection of public safety or rights We will attempt to provide notice when legally permitted.
7.4 Business Transfers
If Hero Padel Academy is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified of any such change and have the option to request data deletion before transfer.
8. Data Security & Protection
8.1 Security Measures
We implement comprehensive security practices: • SSL/TLS encryption for all data in transit • Bcryptjs for password hashing (never stored in plain text) • JWT tokens for secure authentication • Database encryption and access controls • Regular security audits and monitoring • Firewall protection and DDoS mitigation • Secure API endpoints with rate limiting
8.2 Employee Access
• Only authorized personnel have access to personal data • All staff sign confidentiality agreements • Access is logged and monitored • Employees receive data protection training
8.3 Data Retention
• Active account data: Retained while account is active • Attendance records: 12 months active, then archived for 3 years • Payment records: 7 years (for tax and compliance) • Location data: 12 months active, then deleted • Backup data: Retained for 90 days for disaster recovery • Upon account deletion: Personal data deleted within 30 days, transaction history retained for compliance
8.4 Breach Notification
In the event of a security breach involving your data, we will: • Notify affected users without unreasonable delay • Provide information about the breach and data involved • Offer credit monitoring or protective measures if appropriate • Cooperate with law enforcement as required
9. Your Privacy Rights
9.1 Access & Portability
You have the right to: • Request a copy of all personal data we hold about you • Receive your data in a structured, portable format • Transfer your data to another service provider
9.2 Correction & Deletion
• Correct inaccurate or incomplete information • Request deletion of your account and personal data (subject to legal retention requirements) • We will process deletion requests within 30 days
9.3 Opt-Out & Preferences
• Unsubscribe from marketing communications • Disable push notifications • Opt out of analytics tracking • Disable location tracking • Manage cookie preferences You can manage these settings in your app profile or contact us directly.
9.4 Objection & Restrictions
• Object to processing of your data for certain purposes • Request restriction of data processing • Withdraw consent at any time (doesn't affect prior processing)
11. Third-Party Links & Services
Our Service may contain links to external websites and third-party services (Google Maps, Stripe, social media platforms, etc.). This Privacy Policy applies only to Hero Padel Academy. We are not responsible for: • Third-party privacy practices or policies • Content on external websites • Data collection by third parties When you interact with third-party services, you are subject to their privacy policies. We recommend reviewing their terms before sharing information.
12. International Data Transfers
Hero Padel Academy operates primarily in Egypt. Your data may be: • Stored on servers in different locations • Processed by staff in different countries • Transferred across borders for business operations We ensure appropriate safeguards are in place for such transfers, including: • Standard contractual clauses • Your explicit consent • Appropriate security measures By using our Service, you consent to international data transfers.
13. Children's Privacy
Our Service is not intended for children under 13 years old. We do not knowingly collect data from children under 13. If we become aware that we have collected data from a child under 13: • We will delete such data immediately • We will notify the parent or guardian • We will not use the data for any purpose For players aged 13-18: • We may collect limited data with parental consent • Parents/guardians can review and request deletion • Enhanced privacy protections apply If you believe we have collected data from a child under 13, please contact us immediately.
14. Contact Us
For privacy-related questions, requests, or concerns, please contact us: Email: privacy@heropadelacademy.com Phone: +201 (063) 493-539 WhatsApp: +201 (063) 493-539 Mailing Address: Hero Padel Academy Cairo, Egypt Privacy Inquiry Form: Available in your account settings Response Time: We aim to respond to all privacy requests within 14 days.
15. Policy Updates
We may update this Privacy Policy to reflect changes in: • Our data practices • Legal requirements • Technology and security standards • User feedback When we make material changes: • We will notify you via email • We will provide a notice on our website and app • Changes take effect 30 days after notification • Continued use of the Service constitutes acceptance You should review this policy periodically. The "Last Updated" date at the top indicates when this policy was last modified.
Have Questions About Your Privacy?
If you have any concerns, questions, or requests regarding this privacy policy or our data practices, please don't hesitate to reach out. Our privacy team is here to help.